From the airport or train station: Your driver will monitor the flight or train and then

wait for you at the designated meeting point detailed in your booking confirmation email shortly after the flight or train has arrived having allowed some time for you to collect your luggage and clear passport control if applicable.

To the airport or train station: Your pickup time will be detailed in your booking confirmation email and re-confirmed to you by SMS the evening before your transfer. The time will be set based on our knowledge and experience in traffic and journey times to get you to the airport at least 2 hours before flight departure or 30 minutes before train departure.